Faqs

Few days back I have created my member login account with IDUS but I have not got my password yet?
The possible reason could be is your account is yet to be verified by our back-end team. May we request you to write to us at enquiry@idus.in about this – we will cross-check the matter and get back to you in 24 hours.

What are the most popular items retailed by the store?
Clients have a plethora of options to choose from, fulfilling all their living, dining, bedroom and office space requirements. At IDUS Furniture Store, the ambiance is given a concept of different areas of the home and workplace holding a premium range of products in the category of furniture, flooring, home furnishing, and accessories.

I don’t see an online payment option on your website? How can I make payment for furniture which I have shortlisted?
At present, you can pay via cheque, net banking or other offline modes. Enquire about the product(s) you liked and wish to buy. Call and talk to our executive. They are always keen to guide you on your choices by telling each and every detail about the chosen product. Chat option is also available. Live images of the item(s) can also be shared via WhatsApp.
Soon we will be integrating online payment model.

It’s been more than 2 days my items haven't arrived yet. When will I get my furniture, please inform?
Please allow up to 5-7 business days for delivery from the day you received the order confirmation. We had emailed you about your order’s arrival at your email-ID, provided by you. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately at enquiry@idus.in or 9871500042.

What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will take corrective action or send a replacement product, depending on your preference and product availability.

What if the product has missing parts or defects?
Any defective product will be eligible for a return. If you received your product with missing parts, defects or accessories, immediately notify our Customer Service at 9871500042. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 24 hours of delivery of the product, in order to receive the replacement.

Can I place an item on hold for purchase at a later date?
We provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. At the time of your order, we will update you if the item you ordered is ready. If not, we will also tell you the expected time required to get that product ready.

How do I know if you carry a certain brand?
We kindly ask you to type the brand name in the search bar or to search for your brand directly on the "Brands" tab. This will directly take you to the list of all those brands with whom IDUS is associated with. For your information, IDUS is home to some of Italy’s most celebrated lifestyle furniture brands like Cattelan Italian, Incanto, Ahura and brands from other countries like Aresline, Fimes, Kenneth Cobonpue, Il loft, Papatya and many more that are easily approachable in our ‘Brands’ section.

When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently. There is a different column that updates our existing as well as new clients about our latest designer and contemporary furniture pieces. Anytime, you visit our website, you can have easy access to our new products in any category. You may also subscribe to our newsletter. We will keep you posted on all the happenings via our newsletters.

Do you offer a warranty on your product(s)?
Yes, we offer a warranty period of three years on our products. It may vary sometimes as the product also varies.
Please keep the receipt of your purchase for warranty claims.

How can I provide feedback about a product?
We look forward to hearing feedback about our product(s). Please feel free to send us feedback to enquiry@idus.in

Is there somewhere I can go to view the product prior to purchasing?
Yes. We have our flagship retail store at 10/57 Industrial Area Kirti Nagar, New Delhi-110015. You are invited to visit our store between 10.30 am to 7.30 pm, all 7 days and experience the product you wish to buy.

Is IDUS an Indian company?
Yes. IDUS is a registered private limited Indian company – M R Décor Pvt. Ltd. And it is a premium and designer furniture store/showroom in Delhi offering many brands under one roof for your convenience.

Do you ship to my city and location? Are there any delivery charges or installation charges?
Yes, we deliver PAN India and overseas. Delivery in Delhi is free. For rest of the places, delivery charges may vary as it depends upon the location to which the material is being delivered and also the quantity. There are no installation charges.